ITIL, Italia


Utilizzo di best practices…

Posted by itil-italia on September 7, 2009 at 4:40 AM

Mi sono imbattuto casualmente su un articolo di un paio di anni fa (dicembre 2006), pubblicato nel sito ISACA (, ma tradotto dall’originale inglese da Agatino Grillo su di una survey sull’utilizzo di COBIT nel mondo. Incidentalmente, l’articolo da anche utili informazioni sull’utilizzo di altri framework/best practices, ed e’ su questi che mi interessa focalizzare l’attenzione.

L’articolo in forma integrale e’ disponibile qui. Vi riporto i dati relativi all’utilizzo di framework/best practices per comodita’.



  • ITIL 54,3%
  • ISO/IEC 17799 53,4%
  • ISACA Audit Standards 47,3%
  • COSO Control 39,8%
  • IIA Audit Standards 27,5%
  • CMM/CMMI 23%
  • PMBOK (o PRINCE2) 22,8%
  • Accounting Audit Standards (AICPA, CICA, ICAEW, etc.) 20,8%
  • COBIT 20,2%
  • COSO ERM 17,4%
  • ISF 8,9%
  • None 3,4%
  • NIST 0,2%
  • ISO 27001 0,15%
  • ISO 9001 0,12%
  • Altri 8,4%



L’articolo non chiarisce l’ambito della survey, ma e’ interessante notare come ITIL risulti il maggiormente adottato nonostante non abbia incentivi “normativi” (mi si passi il termine) all’adozione, cioe’ non vi sono norme che ne obblighino l’adozione, ed a seguire vi siano tutta una serie di standard “normativi”, fino (vado a memoria) al CMM/CMMI e PMBOK (o PRINCE2) che “normativi” non sono, ma che pero’ vantano un’adozione nettamente inferiore ad ITIL (circa la meta’). Ci sarebbe anche da dire che PMBOK e PRINCE2 sono insiemi di best practices diverse, e che probabilmente non dovrebbero essere riportati nella stessa linea… Per la verita’ un po’ tutta la lista sembra un po’ troppo eterogenea. I dati rimangono comunque interessanti.

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Reply MarkStewart
8:34 AM on January 14, 2019 
Best practice includes unpredictable and principled basic leadership which is put together with respect to the accessible proof as well as on patient attributes, circumstances, and inclinations. It perceives that care is individualized and regularly changing and includes vulnerabilities and probabilities.
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2:27 AM on April 24, 2019 
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